Exchange service for fieldbus diagnostic equipment, end of service and calibrations
Exchange service fieldbus diagnostics
Actually, there are very few repairs to our equipment. Most influence. This is what our conscientious developers.
In contrast to some other manufacturers, GEMAC attaches great importance to protecting the devices from external influences.
So you will find at the open entrances complex protective circuits which provide energy according to precisely calculated behavior, dismantle and thus effectively protect the subsequent electronics.
The good news is that cutting off at the testing institutes confirms that this effort is worthwhile. Not only are our large measuring instruments thoroughly tested, but also the small CANalarm must show
what it can and is to undergo elaborate tests. You will find further information in its manual.
Despite all foresight and planning, something breaks from time to time. This can occur.
In the first two years after purchase, it will be determined whether the errors fall under the warranty. In a warranty case, the service for the customer, of course.
However, if there is no warranty case, you don't necessarily need to replace the device.
Our replacement service takes your device through a simple assembly or component change, quickly returning it to operation; time-consuming, costly troubleshooting and repair are not necessary.
The prices (Excl VAT. and shipping costs) for the exchange service have been as of 1.11.2025, as defined as follows:
Device | Flat rate for exchange service | Comment |
CAN bus tester 2 | 1010.00 € | Replacement service to assemblies/Component level |
CANtouch | €1,110.00 | Replacement service to assemblies/Component level |
CANtouch battery | 220.00 € | Batteries are wear parts and are not covered by the warranty |
CANobserver | €420.00 | Replacement service to assemblies/Component level |
CANal alarm | list price - 20% | In principle, only exchange for a new device |
The GEMAC reserves the right to refuse the exchange service in individual cases. The prices are subject to change without notice or publication.
The service fee for unjustified complaints is 60.00 € plus VAT.
For customers, rejected service offers are offered with a flat rate of 130.00 € plus VAT and calculated shipping costs. In the event of scrapping, the flat rate falls plus VAT.
Without shipping costs.
ExchangedIn principle, assemblies become the property of GEMAC. A publicationAt an extra cost is not possible.
On theGEMAC provides replacement service with a voluntary manufacturer's warranty of6 months to the replaced(n) assembly(n) /Component(n).
ToPlease use the processingOur RMA form(see appendix). .
End of service for CAN bus tester 2 variants
Due toProcurement difficulties for certain spare parts we can repairby assembly replacement (as described above) for the following devicesUnfortunately no longer offer. Please get in touch with our support forSpecial offer for a new device with more functionality and up-to-date softwareto get.
GEMAC article number | Trade designation |
Pr-2251200 | Balluff DeviceNet Analyzer V2 |
Pr-2252000 | Softing BC-200-CAN |
Pr-2252100 | Softing BC-200-CAN/DN |
Calibration CANtouch and CAN bus tester 2
The componentsin these two devices are dimensioned such that calibration is generally not required. CAN bus tester 2 has a
Calibration is not possible. Here we offer compliance with the limitsand check the proper functioning at your request.
This function was installed in CANtouch on multiple customer requirements. TheDevice indicates when the last calibration took place and also allows
OneReal recalibration at the plant.
GEMAC article number | Price | Trade designation |
600-060 | 231.00 € | check CAN-Bus Tester 2 for compliance with limits and functional testing |
Pr-22580-92 | 95.00 € | Calibration of your CANtouch |
Pr-22580-93 | 125.00 € | Calibration of your CANtouch and certificate in PDF format |
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